Customer Service Officer (Alexandra Road / Punggol)

Job description

Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

· Fulfillment follow through on case handling and with customers;

· Ensure group compliance & control standards are observed and met in the execution of customers enquiries, transaction requests and maintaining confidentiality of Bank and customers information

· Overtime is required based on the work load.

Job Requirements

· Minimum of ITE, O levels. Open for Fresh resource with any background.

· Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

· Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English. Ability to speak Mandarin will be preferred as the CSOs are required to work closely with mandarin speaking customers.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Working Hours :

Morning and Afternoon shifts working but NO night.

5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 week day + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Overtime/Off days:

For temp staff earning S$2,600/mth and below, for work performed beyond normal work hours, staff is compensated 1.5 times of hourly pay rate.

Payment for work done on a rest day :

• For up to half of normal daily working hours – 1 day's salary
• For more than half of normal daily working hours – 2 days salary
• Work done beyond the normal working hours shall be considered as Overtime pay

Location: Alexandra Road.

Benefits: Salary + Employer CPF + 2 Months Performance Bonus(Sub. to client approval) + 14 Days AL + 14 Days ML.

Budget capped max/ up to $4000 (including shift allowances - negotiable between ($2200-$4000) based on your last drawn salary