Company Overview
We are a recognised leader in the home appliances and consumer electronics industry, delivering products known for quality, innovation, and reliability. Our people value collaboration, mutual respect, and continuous improvement. We are committed to developing our employees through meaningful learning opportunities and a supportive work environment where everyone can grow and contribute purposefully.
Working Details
Location: Alexandra Road, Singapore
Working Hours: Monday - Friday, 8:45 AM - 5:30 PM
Position Overview
We are seeking a proactive and detailoriented Admin Executive (Aftersales / Service Parts) to support aftersales operations and spare parts management. This role plays a key part in ensuring smooth service operations through effective customer support, accurate inventory control, and timely reporting. The ideal candidate is organised, customerfocused, and comfortable working in a fastpaced environment.
Job Responsibilities
- Act as the primary point of contact for customer enquiries via phone, email, live chat, WhatsApp, and walk-in channels, ensuring prompt and professional support.
- Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels.
- Liaise closely with internal teams and external suppliers to ensure timely replenishment and accurate order fulfilment.
- Support grading operations, including parts extraction and stocktaking activities.
- Prepare and process monthly invoicing for spare parts sales in accordance with company policies.
- Compile and submit weekly operational reports to management and monthly reports to relevant business units.
- Maintain and administer the CRM system, including database updates and product information configuration.
- Participate in process improvement initiatives to enhance system efficiency and operational workflows.
- Coordinate spare parts packing for customer delivery and self-collection, ensuring accuracy and proper documentation.
- Conduct periodic inventory audits to ensure data integrity and stock accuracy.
Job Requirements
- Diploma in Business Administration or a related discipline.
- Minimum 2-3 years of experience in spare parts management, aftersales support, service coordination, or CRM administration.
- Proficient in Microsoft Office applications, especially Microsoft Excel.
- Strong analytical skills with attention to detail and accuracy.
- Good communication and stakeholder management skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Proactive mindset with strong problem-solving abilities.
Click Apply Now to submit your application.
Only shortlisted candidates will be contacted.
JAC Recruitment Pte. Ltd.
EA License No.: 90C3026
EA Personnel: Ng Siew Thien
Registration No.: R22107842
