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Customer Service Officer

2-5 Years
SGD 3,500 - 4,500 per month
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  • Posted 2 hours ago
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Job Description

  • Provide excellent customer service through phone, email, chat, and other communication channels in a timely and accurate manner.
  • Serve as a liaison between the customer support team, management, and customers to enhance customer service and improve business productivity.
  • Assist customers with complaints and inquiries while providing accurate information about products and services.
  • Direct customers to the appropriate personnel for further assistance when necessary.
  • Ensure customer satisfaction by addressing customer needs courteously and promptly.
  • Track, follow up on, and resolve outstanding customer issues in a timely manner.
  • Develop customer service programs and initiatives to deliver exceptional support.
  • Prepare documentation and reports related to customer correspondence for future reference.

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Job ID: 147116817

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