Customer Service Officer (1 year contract) #Banking #TNJH

1 Year Contract CFS - ServiceTransformation - Customer Assurance Fraud

Location: Raffles Place MRT

Working Hours: 9am to 6pm (Mondays to Fridays)

Salary: Up to $5k + Completion Bonus

About Service Channels and Transformation

Service Channels and Transformation, Global FinancialServices (GCFS), is the department responsible for delivering exceptionalcustomer experience across all touchpoints, leveraging data-driven insights anda customer-centric approach to drive service excellence.

Description

• Serve as the primary point of contact for customers to manage scam allegations.
• Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts.
• Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well-reasoned recommendations based on the findings.

Requirement

• Some customer service experience over the phone in banking / financial sector and some experience with complaints / fraud casess an advantage
• Diploma in any discipline
• Short notice or 1 month notice

Interest applicants, pls email updated resume to [Confidential Information]

Kasey Kong

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599