Customer Service & Office Manager

Job Responsibilities:

1. Recruitment & Staffing

. Source, screen, and shortlist candidates for office administrative roles.

. Conduct interviews and assist in the onboarding process for new hires.

2. Team Management

. Supervise the office team, ensuring smooth daily operations.

. Handle escalated customer issues and ensure timely resolution.

. Communicate SOPs and directives from HQ to the office team effectively.

. Collect feedback from the office team and provide structured reports to HQ.

. Manage staff roster schedules and monitor attendance.

. Serve as a liaison between HQ and the office to ensure alignment of goals and processes.

3. Ad-Hoc Tasks & Office Operations

. Assist senior management with special projects and ad-hoc assignments.

. Coordinate with external vendors for office facilities management, such as maintenance, repairs, and rentals.

. Ensure the office environment is well-maintained and operationally efficient.

Job Requirements:

. Proven experience in office management, customer service, or administrative leadership.

. Strong people management skills with the ability to handle team escalations professionally.

. Excellent communication skills, both written and verbal, for internal and external stakeholders.

. Highly organized with the ability to manage multiple tasks and priorities simultaneously.

. Proactive, solution-oriented, and capable of working independently.

. Experience liaising with vendors and managing office facilities is a plus.

Working Hours:

. Monday - Friday 8am - 5.30pm

. Alternate Saturday 8am - 12pm

Working Location: Mount Austin, Johor Bahru

Why Join Us:

• Be part of a company that values and invests in its employees.
• Work in a collaborative and inclusive environment.
• Have a strong supportive culture that encourages innovation and career growth.
• Competitive compensation and benefits package.

Attractive Staff Benefits:

• Performance Bonus, Medical Benefits, and Staff Purchase, etc.