Customer Service Manager

JOB DESCRIPTION:

. Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer's inquiry

. Communicating with customers via telephone, WhatsApp, face-to-face, social media and email

. Handle POS system and collecting payments

. Selling of products and services

. Handling customer's feedbacks

. Assist marketing team

. Improving customer service procedures, policies and standards

REQUIREMENTS:

. Team player

. Excellent verbal and written communication skills

. Possess strong interpersonal, efficiency & organisational skills

. Multi-tasking capabilities and willingness to go for the extra mile

. Able to converse in English

. Able to converse in Mandarin will be helpful as well

. Must be able to work retail hours (including weekend) our salon hours are currently 10.30am to 7.30pm / 8.30pm

. 5.5 days work week

Salary $2000-$3000, plus commissions