Job Summary
Lead and manage daily customer service operations to deliver exceptional service, resolve customer issues efficiently, and ensure accurate order processing through effective coordination with internal and external stakeholders.
Responsibilities
- Lead daily customer service operations to achieve consistent, high-quality service delivery that meets customer expectations
- Respond promptly to customer enquiries by providing clear, effective solutions tailored to customer needs
- Resolve customer complaints professionally and in a timely manner to maintain customer satisfaction and loyalty
- Apply strong product knowledge to deliver accurate information and enhance the customer experience
- Oversee daily order management with meticulous attention to detail to ensure order accuracy and timely fulfillment
- Investigate and resolve issues related to orders, deliveries, and general enquiries to minimize disruptions and improve service reliability
- Coordinate communication between internal departments and external partners to facilitate smooth and accurate order processing
- Support management by executing ad-hoc duties and projects that contribute to operational improvements and business goals
- Demonstrate the ability to multitask, work independently, and maintain performance under pressure in a fast-paced environment
Preferred competencies and qualifications
- Prior experience in customer service or a related field is preferred to enhance operational effectiveness and customer engagement
- Proficiency in both written and spoken English and Mandarin to effectively liaise with a diverse customer base
- Proficiency in Microsoft Office applications (Excel, Word, Outlook) to support daily operational tasks
- Strong communication, problem-solving, and interpersonal skills to foster positive customer interactions and teamwork
- Customer-oriented mindset with a focus on accuracy and attention to detail to ensure quality service delivery
