Customer Service Manager (Live CHat) #NKC

Lead the design, setup, and optimisation of a live chat service channel integrating messaging platforms with human agent support.

Analyse current customer service operations and identify opportunities for improvement.

Develop operational frameworks, performance metrics, reporting, and knowledge management resources.

Conduct user acceptance testing and support live chat sessions to ensure service quality.

Train and mentor live chat agents, establishing evaluation frameworks to monitor and enhance performance.

Drive continuous improvement initiatives across operational and technological workflows.

Interested applicants may email resume to [Confidential Information]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted