Customer Service Manager (Korean Speaking)

Job Responsibilities

• Lead and mentor a team of customer service executives to drive high performance and deliver exceptional service quality.
• Act as the primary point of escalation for managing intricate operational issues, addressing client concerns, and overseeing effective service recovery.
• Manage daily coordination of air and sea freight shipments
• Prepare quotations for air and sea import/export shipments
• Create and issue Debit Notes (DN) for import/export shipments and follow up with clients
• Review and verify shipping documents (e.g., BL, CIPL, Permit, COO, CNM)
• Evaluate project-based opportunities, prepare quotations, and manage operations
• Handle 3PL and warehouse inbound service quotations, operations, and Delivery Notes issuance
• Build and maintain strong relationships with Singapore clients and overseas partners
• Support business growth through effective client and partner engagement

Key Requirements

• Diploma/Degree in Supply Chain Management, Logistics, Business Administration, or a related field
• Experienced customer service professional in freight forwarding and supply chain, with 3-5 years leading teams to operational excellence.
• Proficient in English and Korean (spoken & written) to liaise with Korean clients and counterparts
• Experience in customer service, preferably in logistics or supply chain
• Strong communication and coordination skills
• Ability to work with cross-functional teams and international stakeholders