- Well established company
- Basic $ 4000 - $4800 + Variable Bonus
- Excellent Welfare and Benefits + Career Progression
- Working location: Changi
- Working Days: Monday - Friday
- Working Hours: 9am - 6pm
Job Responsibilities:
- Improve customer service experience, create, engaged customers and facilitate department growth.
- Negotiate best rates with airlines and agents for interest of company.
- Negotiate best offer to client in interest of company.
- Take control of customer's issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies and standards.
- Keep meticulous records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Build excellent relationship with carriers, clients and service providers.
- Keep ahead of industry's developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
- Share information with management on customers and market conditions.
- The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.
Job Requirements:
- Minimum 4 years experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
- Strong knowledge of air, sea, and road freight operations
- Excellent customer service, communication, and problem-solving skills
- Proven leadership and team management experience
- Ability to handle pressure, prioritize tasks, and meet deadlines
- Proficiency in freight management systems and MS Office
- Strong commercial awareness and customer-focused mindset
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
THIEN CHING MEI (R2198032)
EA Recruitment Pte Ltd
EA License No: 21C0492
