Customer Service Manager

• Oversee field service, service centre, and outsourced call centre operations to ensure smooth daily operations

• Manage and lead service teams to maintain service quality, productivity, and customer satisfaction.

• Monitor SLAs and KPIs, resolve operational issues, and improve service efficiency

• Identify process gaps and drive continuous improvement initiatives

• Support development and implementation of service policies, procedures, and KPIs

• Prepare and review service performance and cost reports

• Handle escalated customer complaints and service disputes, ensuring proper investigation and resolution

• Support mediation or legal cases by preparing service records when required

• Any other adhoc duties as assigned

Requirements:

• Diploma in related fields

• Min 5 years experience in customer service management

• Experience in IT or Consumer Electronics industry is an advantage

• Location: Jurong East

• Working Hours: Mon - Fri, alternate Sat

• Salary: Up to $6000

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603