Job Summary
You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.
Responsibilities
- Lead and manage a customer service team to achieve performance targets and deliver high-quality service that enhances customer satisfaction
- Develop and maintain strong local contacts to support customer service operations and drive business growth
- Communicate clearly and proactively with internal teams and external stakeholders to resolve issues and improve service outcomes
- Manage staff schedules and allocate resources to ensure consistent operational coverage during late working hours
- Adapt to evolving business needs by taking on additional tasks and responsibilities as required
Preferred competencies and qualifications
- Experience in customer service management, including leading teams and managing staff performance
- Strong interpersonal and communication skills to engage effectively with diverse audiences at all organizational levels
- Familiarity with the local market and established contacts to support customer relations and operational success
- Willingness to work late shifts as required
- Preference for candidates with local residency
