Customer Service Manager

Job Responsibilities

. Order processing including inventory order planning duties

. Work closely with sales team on fulfilling customer's expectations on lead time for stock arrival

. Handle sales team enquiries suck as inventory avaliability, order follow up and delivery coordination and quotations.

. Manage customer's orders with respect to customer requirements, backlog order status and planned supplier deliveries in order to maintain acceptable customer service levels.

. Ensure proper record and documentation verifications and filing

. Review forwarders for efficencies and cost effectiveness.

Job Requirements

. Relevant Diploma in any discipline

. Min 3 years relevant working experience in sales support functions

. Sales support functions knowledge of shipping and frieght will be of plus advantage

. Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer concerns

. Able to work in teams as well as independently with minumum supervision

. Able to work on weekends, public holidays