Customer Service Manager

Customer Service Manager

1. Customer Care Role, Always There for Customers

Role Title: Customer Service Manager
Team: HQ Management Team
Location / Remote: Singapore
Reports to: Managing Director

2. Why Customer Focus
Customers are service buyers who pays for it servicing them impeccably is a basic attribute. We're looking for a Customer Service Manager to own our customer experience responsibility. You'll work directly with the MD and other managers to deliver a good service.

We need a manager who can build scalable product systems and turn customer feedback into roadmap priorities.

3. What You'll Achieve

Extremely satisfied customers who do not switch to other vendors. Increase in sales and profit. Maintain low customer drop-off rate.

4. What You'll Do

Customer Experience Management.

-Develop and implement customer experience strategies to increase the quality of service and customer satisfaction.

-Track customer reviews and determine areas for service improvement.

-Handle escalated customer concerns and ensure timely resolution.

-Maintain strong relationships with corporate clients and stakeholders.

Process Improvement

-Determine ways of enhancing customer service operations and efficiency.

-Implement new initiatives to enhance customer satisfaction and retention.

5. What We're Looking For

Must Have

. 3+ years customer management experience
. Strong analytical thinking
. Excellent English Language skills

7. Why Join Us (Employer Pitch)

Forward looking local company but with European work culture, including fair remuneration, bonus and work life balance.

8. Compensation & Benefits

. Salary: $45k-$50k
. Health insurance
. Remote-friendly culture

9. Contact

Those candidates who qualify and interested, please email resume to

Closing date - 30 March 2026.