We are seeking a Customer Service Manager (APAC) for our client in the design & engineering space expanding its footprint in Singapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, you'll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you!
Responsibilities:
- Champion a culture of safety by maintaining 100% compliance with safety protocols
- Collaborate with Account Managers to prepare accurate and competitive sales quotes
- Manage incoming inquiries and convert them into actionable sales opportunities
- Provide product-based pricing and quoting support to customers
- Help achieve Service Center revenue goals through effective sales coordination
- Assist in the setup of new customer accounts and support accounts receivable follow-up
- Maintain accurate account records by coordinating with Sales and Service teams
- Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
- Conduct proactive outreach to current and potential customers to drive growth
- Build strong, trust-based relationships with both internal teams and external stakeholders
- Deliver responsive technical and service support to customers and internal staff
Requirements:
- Diploma or equivalent education required; degree preferred (especially in Engineering)
- 5-10 years of industrial sales/customer service experience
- Team player with strong customer service orientation
- Ability to work well in a fast-paced, startup environment
- Professional demeanor with customers and colleagues
- Self-motivated with good organizational skills
- Effective verbal and written communication
- Solid math skills for basic and advanced calculations (including fractions and decimals)
- Computer literacy in MS Word, Excel, email, and internet use
- Ability to quickly learn and use company systems
Interested candidates may email your resume to Alycia Lim ([Confidential Information])
We regret to inform that only shortlisted candidates will be notified.
Alycia Lim Hui Choo
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EA License No.: 23S2032 | R24124179
