Job Description

Key Responsibilities

Customer Engagement & Service Excellence

Build and maintain positive relationships with prospective and existing customers.
Understand customer needs and provide suitable recommendations on available products and services.
Deliver professional and responsive customer service across various communication channels.
Address customer enquiries, feedback, and concerns in a timely and effective manner.
Ensure a positive customer experience throughout the customer journey.

Business Development & Sales Support

Promote products, services, membership plans, and service packages to customers.
Support the achievement of business objectives through proactive customer engagement and relationship management.
Identify opportunities to enhance customer satisfaction, retention, and service utilization.
Maintain accurate records of customer interactions, enquiries, and sales activities.
Monitor customer trends and provide feedback to support business improvement initiatives.

Operations & Administration

Maintain up-to-date knowledge of the organization's products, services, policies, and procedures.
Prepare and maintain reports, customer records, and administrative documentation as required.
Ensure compliance with company policies, operational procedures, and service standards.
Assist with the coordination and implementation of customer engagement initiatives and promotional activities.

Team Collaboration

Work closely with colleagues and stakeholders to ensure seamless service delivery.
Contribute to a positive, inclusive, and customer-oriented work environment.
Participate in training and development activities to enhance professional knowledge and skills.

Job Requirements

Diploma, Advanced Diploma, Degree, or equivalent qualification in any discipline.
Experience in customer service, sales, client relations, business development, hospitality, retail, wellness, or a related field will be an advantage.
Strong interpersonal, communication, and relationship-building skills.
Ability to work independently and collaboratively in a team environment.
Good organizational, administrative, and problem-solving skills.
Proficient in Microsoft Office applications and basic reporting tools.
Customer-oriented with the ability to manage multiple priorities in a dynamic environment.

Preferred Competencies