Customer Service Lead (Operations) - West Region / Office Hour

Benefits summary:

• Basic Salary Up to $4,500

• AWS + Variable Bonus

• Quarterly Incentives + Special Bonus

• West Region - Tuas (Company Transport Provided!)

• Monday to Friday, Office Hours - Work-Life Balance

Job scope:

• Lead, coach, and manage the Customer Service team while overseeing daily operations, inquiries, and escalations.

• Manage sales lead handling, proposal preparation, eSEF, invoicing, and accurate customer documentation.

• Drive digital transformation and manage key client accounts, ensuring compliance, relationship building, and service reviews.

• Prepare monthly performance reports, track KPIs, ensure SOP compliance, and implement service improvements.

• Analyse feedback and complaints to identify root causes and enhance customer satisfaction, retention, and service quality.

• Collaborate with Business Development, Logistics, and Operations to align service delivery, resolve issues, and support company objectives.

Requirements:

• Bachelor's Degree in Business Administration, Management, or related field.

• At least 2 years of experience in a customer service supervisory or team lead position.

• Strong adaptability, analytical and problem-solving skills, with clear and professional communication.

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RK Recruitment Pte Ltd | EA License No.: 20C0280
Eric Yong Cheng Yuan | EA Personnel No.: R24124583