Customer Service & Fulfilment Executive

Hong Food Enterprise Pte Ltd is seeking a dedicated and customer-centric Customer Service & Fulfilment Executive to join our team. You will be responsible for ensuring seamless order fulfilment and providing

Job Responsibilities:

. Respond to customer enquiries and process orders accurately to ensure timely delivery of products

. Resolve customer issues and complaints professionally and promptly to maintain satisfaction

. Maintain detailed and organized records of customer interactions and order information for tracking and reporting

. Collaborate with team members to identify and implement improvements in order fulfilment processes

. Follow company policies and procedures consistently to deliver a reliable customer experience

. Use computer systems and CRM tools effectively to manage customer data and order processing

. Manage multiple tasks efficiently in a fast-paced, target-driven environment to meet service goals

Job Requirements:

. At least 2 years of experience in a customer service or call centre environment

. Excellent communication and interpersonal skills, with a friendly and professional demeanour

. Strong problem-solving and decision-making abilities to handle customer queries effectively

. Proficiency in using computer systems and customer relationship management (CRM) tools

. Ability to work in a fast-paced, target-driven environment and multitask efficiently

. Commitment to providing a high level of customer satisfaction