- Working Days: 5 Days Alternate Saturday, 9am-6pm / 9am-3pm
- Salary: $$2,500 - $3,500 + Bonus
- Lunch & Tea meals are provided
- Location: Near Bishan / Upper Thomson
1. Front Desk & Reception Duties
- Serve as the first point of contact for all walk-in customers, visitors, and callers.
- Greet customers with professional attitude and provide courteous assistance.
- Manage incoming calls and route them to relevant departments.
- Handle incoming / outgoing mail, parcels, and courier coordination.
- Maintain a clean, organized, and professional reception area.
2. Professional Appearance & Attire
- Maintain a neat, clean, and professional appearance at all times.
- Wear appropriate business attire as per company guidelines (formal or business casual).
3. Customer Service & Follow-Up Responsibilities
- Proactively call customers to remind them of regular vehicle servicing schedules.
- Provide appointment reminders to customers one day before their scheduled service.
- Explain the importance of timely car maintenance for safety, reliability, and long-term cost savings.
- Assist customers with booking service appointments and answering basic enquiries.
- Maintain strong customer relationships through consistent after-sales follow-up.
4. Sales Support, Lead Generation & Target Achievement
- Contact customers to collect details for quotations and service proposals.
- Promote Company's Automobile services, packages, and ongoing promotions.
- Proactively generate leads and help achieve monthly sales targets.
- Seek practical ways to hit targets instead of focusing on challenges or complaints.
- Identify opportunities to improve customer engagement and revenue growth.
5. Review & Testimonial Engagement
- Encourage satisfied customers to leave reviews and testimonials.
- Guide customers through the review process and maintain feedback records.
- Support initiatives to enhance the company's online reputation.
6. Marketing Support & Media Appearance
- Provide ideas and suggestions to support the marketing team's campaigns and initiatives.
- Be willing to appear on video content, photos, or other media as part of promotional activities.
- Promote the company's brand image in a professional and approachable manner.
7. Administrative Support
- Perform data entry, filing, documentation, and maintain accurate records.
- Assist with appointment scheduling and office coordination.
- Manage monthly lunch orders for staff and ensure timely delivery.
- Monitor and replenish office stationery and supplies regularly.
- Support management with other administrative tasks as needed.
8. Payment & Receipt Handling
- Receive customer payments and issue receipts accurately.
- Ensure compliance with company procedures for cash and transaction handling.
9. Work Schedule & Expectations
- Willing to work 5.5 days per week (alter. Saturday)
- Expected to stay slightly later when required to accommodate customer vehicle collection.
- Demonstrate responsibility, initiative, and a customer-first attitude.
- Maintain a cheerful and positive demeanor when interacting with customers at all times.
10. Driving Requirement
- Preferably able to drive and possess a valid driving license.
- Able to move or shift customer vehicles safely when required.
11. General Office Coordination
- Liaise with vendors or service providers for office needs.
- Perform any other ad-hoc tasks assigned by management.
The Supreme HR Advisory Pte. Ltd || 14C7279
Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580
