CUSTOMER SERVICE (FREIGHT FORWARDING)

CUSTOMER SERVICE OFFICER (FREIGHT FORWARDING)

Job Highlights

. Good Working Environment

. Career Progression Opportunities

. 5 Days Work Week

Responsibilities

. Attend to customer, agent enquiries & complaints

. Carrier negotiation & booking

. Check sailing schedule and cargo status

. Arrange trucking and stuffing

. Prepare shipping documents for export & import (FCL, LCL , Cross Trade, Air Freight etc)

. Assist in bill of lading (BL), certificates of origin (COO), cargo insurance, PM4, SI, MSDS and other cargo acceptance documentation

. Co-ordinate & monitor shipment with carriers and clients

. Process custom clearance & permit if needed

. Send pre alert shipping documents & invoice to customer

. Liaise with accounts dept to make payment to carriers

. Verify vendor invoices with job no. to accounts dept for payment processing

. Reporting of cargo issues

. Support in all aspect of sales and operational activities

. Assist in job closing and billing when required

. General admin duties and other ad-hoc duties as assigned by the supervisor

Requirements

. At least Nitec/Diploma in Logistics/Supply Chain Management/Shipping or equivalent

. Good communication and interpersonal skills to develop strong working relationships (both internal and external)

. Good problem-solving skills and able to work under pressure

. Well-organized, willing to learn, able to work in fast pace environment

. Able to work independently or in a team-based environment

. Proficient in MS Office applications, Portnet, Customs Permit

. At least 1 year of relevant experience in the import/export freight forwarding industry. Training is provided

. Bilingual in English, Mandarin to liaise with mandarin speaking associates

. Prior experience with freight/shipping customer service would be advantageous.

. Full-Time permanent position

Industry: Transportation / Logistics / Shipping

Benefits & Other Info: Medical claim, AWS, Regular hours: Mondays to Fridays 9-6pm, Business Attire, Others