CUSTOMER SERVICE EXECUTIVE

Job Summary

We are seeking a proactive, empathetic, and solutions-driven customer service executive to join our dynamic logistics team in Singapore. As the frontline voice of our company, you will be responsible for delivering seamless, responsive, and value-added support to local and international clients across air, sea, and cross-trade shipments. You'll work closely with operations, sales, and overseas agents to ensure end-to-end service excellence from quotation and booking to delivery and issue resolution.

Key Responsibilities

. Serve as the primary point of contact for customers (shippers, consignees, agents, and internal stakeholders), managing enquiries, bookings, status updates, and escalations via phone, message, email, and internal system.

. Provide accurate, timely, and professional responses on shipment tracking, documentation requirements, transit times, and service options (FCL/LCL, air express, and cross-trade).

. Liaise with the operations team and external vendors (carriers, truckers, and customs brokers) to proactively identify and resolve service disruptions or delays.

. Prepare and verify customer-facing documents, including quotations, service confirmations, tax invoices, and follow-up correspondence.

. Log, track, and escalate service issues in the company's communication system contribute to root-cause analysis and continuous improvement initiatives.

. Maintain up-to-date customer profiles and interaction history in the in-house system uphold data integrity and confidentiality at all times.

. Collaborate cross-functionally to streamline processes, e.g., aligning with operations on documentation handover.

Requirements

. Minimum: O Level/Diploma/Advanced/Higher/Graduate Diploma in Business, Logistics, Supply Chain, or a related field.

. Fluent in both Mandarin and English (written & spoken), an essential liaison with Chinese-speaking clients and supporting cross-border business.

. Minimum 1-2 years of customer service experience in freight forwarding, logistics, shipping lines, or 3PL environments.

. High attention to detail, strong organisational skills, and comfort working with multiple communication platforms.

. Self-motivated, adaptable, and committed to service excellence in a fast-paced, deadline-driven environment.