We are looking for a proactive and customer-focused Customer Service Executive to join our team. This role involves managing customer inquiries, processing orders, and supporting sales operations to ensure smooth and efficient service delivery.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email.
- Provide accurate product information, quotations, and updates on order status.
- Process sales orders and coordinate with the logistics or warehouse teams to ensure timely delivery.
- Address and resolve customer complaints or issues in an efficient and professional manner.
- Maintain accurate customer records and service history within the CRM system.
- Support the sales team by preparing quotations, proposals, and necessary documentation.
- Prepare Purchase Requisitions (PR) and Sales Orders (SO), and coordinate delivery arrangements.
- Organize installation and product demonstrations for packaging and warehousing machines and equipment.
Requirements:
- Able to work effectively in a fast-paced environment while maintaining attention to detail and quality.
- Strong communication and interpersonal skills.
- Good organizational and multitasking abilities.
- Self-motivated, proactive, and eager to learn new knowledge.
- Positive work attitude with the ability to work independently.
- Proficient in Microsoft Office and CRM systems.
Vaelynn Talent Pte Ltd . Licence No. 25C3079
Recruitment services provided in accordance with MOM regulations. All applications kept confidential.
