Customer Service Executive

We are looking for a patient and professional Customer Service Executive to join our team.

Key Accountabilities

. Making & receiving customer inquiry calls

. Handling customer complaints

. Collecting & analysing customer feedback

. Responding to customer reviews

. Handle enquiries via phone, email and social media platform

. Prepare sales proposals for existing and new customers

. Execute order processing and order fulfilment tasks

. Collate monthly sales report

. Prepare invoices and work with Accounts Department to ensure prompt payments

. Schedule work for technical teams to meet customers timelines

. Liaise with external vendors : suppliers, contractors and business partners

. Any other duties as assigned and not limited to above responsibilities

Additional Information:

. Interpersonal and customer service skills

. Analytical and problem-solving skills

. Multitasking and organizational skills

. Ability to answer a high volume of calls and/or emails daily

. Ability to share work among the customer service team

. Attentiveness and patience

. Time-management skills

. Ability to find positivity in any situation

Requirements:

. minimum 2 years of working experience in the Sales/Customer Service field

. minimum OA level or equivalent

. excellent spoken and written English skills

. proficient in MS Excel, Words & PowerPoint

Mon to Fri 9am - 6pm

Alternate Sat 9am to 12pm