Customer Service Executive

You will oversee the customer service counter, providing professional assistance to tenants and shoppers by addressing inquiries and feedback. You will support Marketing Communications initiatives, including managing the mall's Loyalty Program, handling promotional gift and bank reward redemptions, providing directional guidance, and assisting with atrium activities such as queue management and event photography. Additionally, you will provide tenant support through training and operational assistance, ensuring all aspects of customer service and mall operations are executed smoothly.

Requirements:

• A pleasant personality with good spoken communication and customer service skills are essential
• Attentive, patient, and proactive approach focused on customer needs
• Team player with ability to work independently and multitask
• Able to work shifts, weekends and public holidays
• 5-day work week
• Prior experience in retail, events, or customer service will be considered advantageous