Customer Service Executive

Job Description

. Provide essential support to the sales team

. Enhance customers experience and engagement by providing service information and resolving any service problems

. Maintain and develop close relations with existing customers and vendors

. Coordinate closely with all parties to provide good service to our customers

. Liaise with overseas agents

. Follow up closely with vendors and customers to ensure smooth delivery of goods/shipments

. Declaration of permit with zero error

. Manage documentation for billing and closing of job files after completion of shipments

Requirements

. Min 2 years of customer service experience

. Proficiency in both English and Chinese as there is a need to communicate and liaise with counterparts in China

. Excellent interpersonal and communication skills

. Strong networking abilities

. Critical thinking skills

. Proactive and able to work efficiently