Customer Service Executive

The Customer Service Executive is responsible for providing post-sales support with focus on tender preparation and submission. He/She is also expected to execute inventory management plans that will enable the company to meet sales and service objectives.

• Handle end-to-end preparation, compilation and submission of tender documents via respective platforms before deadlines

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer and supplier issues promptly

• Analyze historical sales trends, plan inventory purchases and work closely with suppliers to ensure timely replenishment

• Coordinate shipment pre-alerts, inbound goods inspection and handle any shipment related issues

• Procure new items by working closely with internal stakeholders to gather requirements, source, negotiate, validate, setup, purchase and follow through till final goods receipt

• Ensure proper record-keeping in conformance to GDPMDS

• Act as backup for other team members, as and when required

Required Skills

• Service-oriented with good interpersonal skills

• Resourceful and strong team-player, with ability to work independently

• Possess sense of urgency and able to work in fast-paced environment with tight deadlines

• Excellent spoken and written communication skills

• Analytical, systematic and meticulous

• Possess good initiative, with desire for continuous learning

Qualifications Required

• Minimum Diploma in any discipline

• Competent in Microsoft Office (especially MS-Excel) applications

• Previous work experience in using SAP B1 will be advantageous

NOTE: Recruiters do not enquire, we only accept applications directly from applicants.