Customer Service Executive

Company Overview

Minimax-Viking group is a leading fire protection company with more than 10,000 employees and have a presence in over 70 countries worldwide. Our products include fire sprinklers, valves, foam, Novec1230/ HfC227ea/ FM-200/ Inert gas suppression systems, Watermist and Fire Alarm & Detection Systems. We offer:

• 5-days work week. 8:30am to 5:30pm with one hour lunch break.
• Company transport from CCK MRT to office - CCK MRT
• Medical benefits
• 13 months + performance bonus

Job Summary

We are hiring a Customer Service Executive to manage customer communications, process orders, and coordinate shipments while supporting internal teams to ensure smooth operations and timely payments.

Responsibilities

• Communicate with customers to provide accurate pricing, stock availability, and shipping information
• Prepare and generate quotations, process customer orders, and issue invoices
• Collaborate with sales, finance, warehousing, and other departments to meet customer requirements
• Coordinate with freight forwarders to arrange local and export shipments and prepare shipping documents
• Follow up with customers to collect payments on overdue invoices

Required competencies and certifications

• Proficient in using Microsoft Office and other computer applications to support daily tasks

Preferred competencies and qualifications

• Completed GCE N/O/A levels
• 1 to 3 years of relevant work experience fresh graduates are welcome to apply