Customer Service Executive

JOB RESPONSIBILITIES:

Front Desk

• Ensure excellent service standards, respond efficiently to customers needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient's enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Be accountable for overall Quality of Service and Patient Satisfaction rate.

• Identify opportunities to recommend suitable treatment plans to our patients.

• Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.

• Communicate new initiatives to patients in a professional and tactful manner.

• Handle, process and record all inbound calls, responses, enquiries and customer interactions

  from various referral sources, social media platforms and direct call-ins for new patient

  appointment bookings.

  REQUIREMENTS:

  • Preferably with 2 years of relevant experience in healthcare or similar capacity.

  • Possess strong communication skills, patient and genuinely excited to help customers.

  • Able to multi-task, problem-solve and manage time efficiently.

  • Customer-oriented with passion in serving customers.

  • Independent player and is motivated to complete any task without much supervision.

  • Excellent telephone etiquette.

  • xperience in healthcare or service-related industries is an advantage.

  JOB DETAILS:

  • 5 working days with 2 off days!

  • 40 working hours per week.

  JOB BENEFITS:

  • Exciting career progression!

  • Long service cash awards. Up to $2,000!

  • Medical & Dental benefits.

  • 14 days Annual Leave (Can increase up to 18 days)

  • Additional leaves (Birthday, Marriage etc.)

  • Performance bonus.

  LOCATIONS: Central and west location available