Job Description

Customer Service Executive

Basic: $2,700 - $2,800
Location: Bishan
Working hours: 10am to 6pm , Monday to Friday

Key Responsibilities

- Providing timely and accurate support to riders and driver-partners via walk-in, hotline, and email channels.

- Resolving a wide range of customer issues including trip disputes, payment discrepancies, account verification, safety concerns, and lost-and-found items.

- Documenting all customer interactions accurately in our CRM system while maintaining strict compliance with Singapore's Personal Data Protection Act (PDPA).

- Escalating complex or sensitive cases (e.g., safety incidents, regulatory matters) to the Team Lead with comprehensive context and documentation.

- Assisting driver-partners with onboarding queries, vehicle documentation checks, and platform navigation support.

Required Qualifications and Skills

- Diploma or equivalent qualification candidates with strong customer service experience may be considered.

- Minimum 1-2 years of frontline customer service experience, preferably in a fast-paced environment (transport/logistics/tech sectors advantageous).

- Proficiency in handling high-volume inquiries across multiple channels simultaneously while maintaining service quality.

- Solid understanding of PDPA requirements and commitment to safeguarding customer data privacy.

- Excellent problem-solving skills with the ability to de-escalate tense situations calmly and professionally.

- Familiarity with CRM systems and comfort working with digital tools/platforms.

- Flexibility to work rotating shifts, including weekends.

Desired Qualifications and Skills

- Prior experience in the ride-hailing, taxi, or broader transport sector in Singapore.

- Understanding of LTA regulations governing private-hire vehicles and ride-hailing operations.

- Experience handling safety-related incidents or vulnerable customer situations.

- Basic proficiency in data entry and reporting to support weekly service metrics tracking.

- Demonstrated empathy and cultural sensitivity when interacting with riders and driver-partners from diverse backgrounds.

Interested candidates please call/ WhatsApp me at 87152978 or send your resume to [Confidential Information]

Victor Gan (R1550441)
Swift Search Global Pte Ltd (EA 18C9495)