Job Description

Position: Customer Service Executive
Location: Bedok
Working hours: Monday to Friday (9am - 6pm) & 1 Saturday per month (9am - 6pm)
Salary (commensurate with experience): Up to $3,500 Basic Salary + Performance Bonus + Medical Benefits
Duration: Permanent
Industry: F&B (Catering)

Main Responsibilities:

Respond to customer enquiries and complaints promptly and professionally.
Prepare catering orders and quotations accurately.
Coordinate and attend customer food-tasting sessions when required.
Work closely with Kitchen, Logistics, Sales and other internal teams to ensure accurate and timely order fulfilment.
Liaise with outsourced suppliers on catering items, logistics and other order requirements.
Maintain accurate order and customer records where required.
Follow up on outstanding customer or order-related matters promptly.

Requirements:

At least one year of relevant experience in customer service, sales administration, order processing, catering coordination or a related role.
Proficient in Microsoft Office applications.
Comfortable handling customer enquiries, complaints and order coordination.
Organised and detail-oriented, with good follow-up skills.
Prior experience in catering, F&B, hospitality or event coordination would be advantageous.

Email to: [Confidential Information] for more information.

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Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.