Job Description

Provide professional customer service through email, phone and ticketing systems, handling enquiries, feedback and claims promptly and escalating complex matters where necessary.
Manage customer orders from entry through delivery, including entering purchase orders and maintaining accurate sales orders in SAP.
Coordinate stock allocation and delivery arrangements, monitor order status and work with internal teams to resolve order, delivery and customer service issues.
Build and maintain positive customer relationships through regular communication, follow-ups and meetings to understand requirements and address service concerns.
Recommend relevant products or solutions to existing customers where appropriate.
Monitor customer feedback and identify opportunities to improve service quality, processes, policies and procedures.
Prepare monthly customer service reports and maintain accurate records.
Support other customer service projects and duties as required.

Diploma in any discipline.
2-3 years of relevant experience in customer service, order processing, delivery coordination or customer relationship management.
Experience within spare parts distribution, manufacturing, industrial products or a similar environment would be advantageous.
2-3 years of hands-on SAP S/4HANA SD experience is required.

We regret to inform you that only shortlisted candidate will be notified.

Choek Wei Qi Joel | R1877109
Recruit Lync Pte Ltd | 22C1000