Customer Service Executive (Road Pricing Systems)

Job Scope:

• Analyse and respond to calls, written feedback and queries from members of the public regarding the pre- and post-installation of the ERP2 on-board unit, and other ERP-related queries.
• Keep abreast of latest policies and operational details to provide accurate information in your responses, and to resolve public's feedback and queries effectively and promptly.
• Provide insights from engagements with members of the public to help inform policy formulation and review to ensure a smooth transition from ERP1 to ERP2 system.

Working Arrangement:
Location: Bedok
Duration: 1 Year
Salary: $2760/Month
Working Hours: Mon to Thur (8.30am to 6pm), Fri (8.30am to 5.30pm)

Requirements:
. A tertiary qualification in any discipline.

. At least 2 years of relevant work experience in feedback management, public communications or service delivery operations.

. Strong analytical and problem-solving skills that can translate analysis into in-depth case assessment and strong ability to handle exceptional cases

. Self-motivated and resilient to be able to handle difficult customers.

. Meticulous and attentive to details.

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485