We're Hiring: Customer Service Executive / Representative
Employment Type: Full-Time
Level: Executive / Entry-Level
We are looking for a customer-focused Customer Service Executive / Representative to handle customer enquiries, resolve issues efficiently, and deliver a positive customer experience across multiple communication channels.
Key Responsibilities
- Handle customer enquiries via phone, email, chat, or social platforms
- Resolve complaints and issues in a professional and timely manner
- Process orders, requests, and customer account updates
- Maintain accurate customer records and case logs
- Escalate complex issues to relevant teams when necessary
- Follow service standards and performance KPIs
Requirements
- Diploma or Degree in Business, Communications, or related fields
- Strong communication and interpersonal skills
- Customer-oriented mindset with problem-solving ability
- Ability to work under pressure and handle high-volume enquiries
- Basic computer skills (CRM systems, MS Office preferred)
What We Offer
- Structured training and onboarding
- Clear career progression (Senior Executive / Team Lead)
- Stable office-based or hybrid role
- Competitive salary and performance incentives
