Job Summary
Provide exceptional customer care and product support to enhance brand experience while managing multi-channel communications. Lead order fulfillment for the e-commerce platform.
Responsibilities
- Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience
- Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention
- Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently
- Execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery
- Collaborate proactively with other departments to align customer service and order fulfillment efforts with company objectives
- Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs
Required competencies and certifications
- Diploma in Business or a related field
- Minimum 1 to 3 years of customer care experience in the consumer electronic products industry
- Applicants without professional working experience but have relevant internship experience may be considered
- A keen eye for detail
- Strong time management skills with the ability to work independently and collaboratively as a team player
- Excellent written and verbal communication skills with a customer-centric mindset
Preferred competencies and qualifications
- Experience or knowledge in the diamond, gemstones, gemmological, or precision engineering industries is advantageous
