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PERSOL Singapore Pte Ltd

Customer Service Executive

PERSOL Singapore Pte Ltd
Singapore
3-5 Years
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Job Description

Brief Summary

Join our team as a Customer Service Executive/Senior Executive, where you'll play a vital role in enhancing the customer experience by overseeing order processing and ensuring efficient communication across various departments.

Responsibilities

  1. Manage customer purchase orders using ERP systems, ensuring accuracy in part numbers, pricing, and documentation.
  2. Act as the main point of contact for B2B communication, addressing inquiries from distributors and OEM customers.
  3. Monitor and coordinate delivery schedules, working closely with logistics partners and manufacturing plants.
  4. Handle customer complaints, return requests, and defective product claims, ensuring timely resolution and compliance with company policies.
  5. Oversee inventory management, including monitoring stock availability and supporting order allocation.
  6. Collaborate cross-functionally with Sales, Warehouse, Finance, and Production teams for seamless operations.
  7. Maintain accurate records of orders and customer interactions while supporting monthly reporting on service KPIs.

Requirements

  1. Diploma or Degree in Business Administration, Supply Chain Management, or related field is preferred.
  2. Minimum of 3 years of experience in a customer service or order management role, preferably within the automotive sector.
  3. Proficient in using ERP systems experience with SAP is an advantage.
  4. Strong problem-solving skills and the ability to manage priorities effectively.
  5. Excellent communication skills for interaction with various stakeholders.
  6. Demonstrated capability in process improvement and operational efficiency initiatives.

More Info

Job Type:
Permanent Job
Role:
Customer Service Executive
Function:
Customer Service
Employment Type:
Full time

About Company

PERSOL Singapore Pte Ltd

PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.

We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.

In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.

Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

Our full Privacy Policy is available at https://www.persolsingapore.com/policies. If you wish to withdraw your consent, please drop us an email at "sg.dataprotection@persolapac.com" to let us know. Please feel free to contact us if you have any queries.

For more information, please visit www.persolsingapore.com

Job ID: 149142321

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Last Updated: 12-06-2026 05:38:18 AM
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