Position: Customer Service Executive (Contract)
Salary: Up to $3,500
Location: Promenade area
Duration: June 2026 - End September 2026 (3 months contract)
Job Summary
You will manage end-to-end order-to-cash processes using SAP, coordinate logistics, resolve order issues, and maintain strong customer relationships to ensure timely invoicing and delivery, supporting sales targets in a fast-paced environment.
Responsibilities
- Execute daily order-to-cash (OTC) activities in SAP, including order entry, order confirmation, invoicing, and shipment processing to ensure accurate and timely order fulfillment
- Monitor and resolve order blocks related to credit, pricing, and master data, escalating issues when necessary to maintain workflow
- Coordinate with third-party logistics (3PL), warehouse teams, and local distributors to ensure timely and accurate deliveries
- Track open orders and shipments, proactively following up on delays, short shipments, and delivery issues to minimize disruptions
- Manage customer queries, complaints, and order changes promptly and professionally to maintain customer satisfaction
- Support month-end activities by ensuring order closure and invoicing accuracy for financial reporting
- Maintain accurate transaction records for reporting and audit compliance
- Communicate regularly with internal stakeholders including sales, supply planning, and finance to align on orders and deliveries
- Provide basic service level visibility on open orders, delays, and issues to stakeholders for informed decision-making
- Collaborate closely with and take guidance from the Senior Customer Service Specialist to improve processes and outcomes
Requirements
- Previous experience in a similar customer service or order management role
- Proficient in SAP S4 and Microsoft Office applications, including Word and Excel
- Strong organizational skills with keen attention to detail to handle high transaction volumes accurately
- Excellent communication skills to maintain positive relationships with internal and external customers
- Ability to learn quickly, follow established processes, and adapt to changing situations in a fast-paced environment
- Demonstrated strong execution discipline and smart decision-making skills to resolve problems effectively
- Team player who thrives in a self-directed, collaborative environment
- Experience in the FMCG sector, particularly Wines & Spirits, is considered a plus
HOW TO APPLY:
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret only short-listed candidate will be notified.
Reg No: R1433814
EA License No: 20C0426 (Elitez & Associates)
