Customer Service Executive | Penjuru | 5 Days

Customer Service Executive

• Location: Penjuru
• Salary: $2800 - $3100
• Working days: Monday - Friday
• Working hours: 8:30am - 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years experience in Logistic Operations
• Proficient in Microsoft Office
  
  WhatsApp: +65 8753 6078 (Anna)
  Wong Zhi Jing | Reg No : R26163972
  The Supreme HR Advisory Pte. Ltd | Ea No: 14C7279