Customer Service Executive

Position: Customer Success Executive

• Outstanding career development opportunities

• Highly experienced team

• Dynamic and highly growing company

COMPANY OVERVIEW

We provide an innovative SaaS suite of solutions serving the restaurant and F&B industry. We provide an innovative SaaS suite of solutions that enable restaurants to optimize operations, streamline workflows and collect and leverage data to allow owners, managers and staff to focus more of their time and energy on providing an excellent dining experience for their guests.

JOB DESCRIPTION

• Candidate must possess at least a Bachelor Degree, Post Graduate Diploma, any field.

• At least 3 year(s) of working experience in the related field – Customer Service, Training, in F&B.

• Knowledge of the F&B and/or Hospitality industry and POS, Table Management solutions is a must

• Full-Time position(s) available.

The Customer Success Executive is responsible for the implementation of Suite of Solutions on the client platforms. This means working closely with new customers to get them up and running using the applications as well as training them on-site or on-line, supporting them and following the clients with regular account management work sessions. The position also involves close interaction internally with the management team as well as the product team to help convey the customer's needs and turn that into tasks that developers can work from.

MAIN SKILLS

• Strong organizational and project management skills

• Skills in customer service preferred

• Knowledge of F&B solutions as POS, Table Management Systems

• Strong knowledge of Microsoft Suite (Excel, Word, PowerPoint) is a must

• Enthusiasm, energy, professionalism and the ability to work in a fast paced cooperative team

environment

• Self-starter, initiator, and attention to detail

• Superior communication skills with the ability to propose clear, compelling and value-focused

solutions

• Presentation Skills: Provide on-line/onsite meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns.

• Ensure customer satisfaction through follow-up, client responsiveness, and thorough

communication

• Excellent time-management skills with the discipline to handle multiple tasks and adapt quickly.

Setting priorities

• Review and interpret technical information

• Write technical materials and documentation of Standard Operating Procedure (SOP) instructions

for all ongoing business

• Analyze situations to define issues and draw conclusions

• Flexibility to independently work with others

• Analyze data utilizing defined processes

• Problem solving to analyze issues and create action plans

• Bilingual: English and Chinese

COMPANY SNAPSHOT

Industry: Computer/Software/IT

Company Size: 1 - 50 Employees

Working Hours: Regular hours, Mondays- Fridays

Spoken Language: English