Customer Service Executive

Job Summary

You will handle customer enquiries via phone, email, and chat, coordinate with the delivery team to resolve issues, maintain records, and ensure a positive customer experience by meeting service standards.

Responsibilities

• Respond professionally to customer enquiries via phone, email, and online chat to provide timely and accurate information
• Collaborate with the delivery team to address and resolve customer requests and delivery concerns efficiently
• Investigate customer issues by identifying root causes, propose appropriate solutions, and follow up until resolution is confirmed
• Maintain accurate customer records and complete general administrative tasks to support service operations
• Consistently deliver a positive customer experience by adhering to established service standards

Work Schedule

• 5.5 Days work week

• Mon - Fri: 9am - 6pm

• Alternate Saturday: 9am - 6pm(full day) - scheduled in advance and fairly rotated

• Weekend coverage is part of our commitment to customer service excellence and is shared across the team