Job Description

Enjoy helping people and solving problems Deliver a positive customer experience through live chat, email and phone support.

Job Scope

. Respond to customer enquiries across live chat, email and phone promptly and professionally.
. Provide clear, accurate information on products, services and company procedures.
. Handle service requests, feedback and complaints with patience and practical solutions.
. Coordinate with internal teams to resolve complex cases and keep customers updated.
. Maintain accurate records of customer interactions, requests and follow up actions.
. Meet service standards for response time, service quality and customer satisfaction.

Job Requirements

. Previous customer service or contact centre experience is required.
. Comfortable managing multiple enquiries.
. Prior experience in Banking & Insurance is preferred.

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

[Confidential Information]

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.