Customer Service Executive

Job Description:

. Attending to agents requests and inquiries via email and phone including transfer of calls to relevant departments

. Attend to client's enquiries and complaints professionally

. Manage and handle customer service mailbox and forwarding to the relevant departments

. Update personal particulars of agents in system as and when necessary

. Assist in agents on & off boarding process

. Process any reimbursement requests to agents

. Daily collection of mails and distribution of mails to relevant departments including agents

. Assist agents over the counter and assisting the team and other departments

. Occasionally assisting at showflat launches and events

. Any other ad hoc duties may be required

Requirements:

• Diploma or equivalent and above

• Extrovert personality is a plus point

• Knowledge in real estate industry is an added advantage