CUSTOMER SERVICE EXECUTIVE

Job Objectives/Job Summary:

As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department's day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer satisfaction.

Responsibilities/Duties:

. Prepare quotations and submit to customers

. Handling/processing of customer sales order

. Monitoring of delivery status

. Logistic arrangement/coordination for local and overseas shipment

. To support sales personnel in new project coordination

. Supporting sales team in processing documentation for sales

. Ensure customer satisfactory are met

. Coordinating with internal department on job orders and requirement

. Follow standard operating procedures

. Any other ad-hoc duties as assigned by HOD