Job Description

Your Next Customer Service Opportunity

Looking to build your customer service experience

Join a customer-focused team where you will play an important role in assisting customers and advisors across multiple service channels, while delivering a smooth and consistent customer experience.

What You'll Be Doing

Attend to customer and advisor enquiries through calls, emails and service requests.
Handle enquiries relating to policies, account requests and related services.
Assist customers with the use of online portals and mobile applications.
Manage feedback and complaints professionally, ensuring cases are followed through to resolution.
Handle escalated enquiries and provide appropriate assistance based on established service standards.
Make outbound calls to new customers and existing customers for follow-ups when required.
Work closely with internal teams and other contact centre functions to resolve customer issues.
Support departmental administration, workflows, process improvements and assigned projects.
Ensure all activities are carried out in accordance with internal procedures and relevant regulatory requirements.

What We're Looking For

Min Diploma or equivalent tertiary qualification.
Customer-focused with a genuine interest in delivering quality service.
Strong verbal and written communication skills, with good interpersonal and empathy skills.
Able to handle customer feedback and escalations calmly and professionally.
Adaptable and able to pick up new systems, processes and product knowledge quickly.
Proactive, self-motivated and willing to contribute ideas for improving customer experience and operational efficiency.

Interested Send your CV to:
[Confidential Information]

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599