- Manage incoming calls and inquiries, ensuring accurate recording of case information.
- Assist with service hall bookings and related administrative tasks.
- Assign and disseminate cases and inquiries from calls to frontline staff and internal stakeholders.
- Handle complaints by providing appropriate solutions within set timelines and following up to ensure resolution.
- Maintain detailed records of customer interactions, processes, and documentation, updating case files as required.
- Provide administrative support to frontline staff.
- Collaborate closely with the Finance and Operations teams.
- Adhere to established communication procedures, guidelines, and policies.
- Perform ad-hoc administrative duties as assigned.
- Manage repatriation cases, corresponding with families, corporates, and stakeholders to ensure safe and smooth processes.
- Assist with documentation and administrative support for all repatriation cases.
- Respond promptly to inquiries received via email, web, and phone.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No: 20C0270
