Key Responsibilities:
- Assist the manager to oversee daily operations to ensure operational efficiency and excellence in service delivery.
- Assist to monitor sales and report for sales metrics to management
- Assist to manage staff scheduling, performance, and training to ensure high-quality customer service and product knowledge.
- Assist to address customer feedback and resolving any complaints with professionalism to ensure customer satisfaction and loyalty.
Qualifications /Experience
- At least 1 to 3 years of experience in operations management / customer service.
- Strong leadership capabilities with a proven track record of motivating and managing teams
- Exceptional customer service orientation
- Ability to work on weekends
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