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Position Summary
The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.
Key Responsibilities
. Enter and process customer orders accurately.
. Confirm orders with customers and provide delivery timelines.
. Track orders and ensure timely fulfillment.
. Provide updates on order status, delivery schedules, and issues.
. Resolve routine customer issues and escalate when necessary.
. Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
. Liaise with logistics, warehouse, and planning teams to support order fulfillment.
. Follow up on delivery and documentation requirements.
. Other adhoc tasks where necessary.
Experience
Min. 1-2 years of experience in customer service, order management or supply chain operations.
Strong problem-solving and communication skills.
Proficiency in English required, Mandarin is a plus
Job ID: 147360167
Skills:
Customer Order Management, Customer Service Operations, Process Compliance, Logistics documentation
Skills:
aftersales , Microsoft Excel, Administration, Customer Service, Customer Satisfaction, Communication Skills, Customer Service Experience, Customer Experience, Team Player, Able To Multitask, Interpersonal Skills, Inventory
Skills:
Order Fulfillment, Rebate documentation, Logistics Management
Skills:
consumer behaviour , tenant coordination , Service Improvement, Customer Service, recording incidents, Process Improvement, Professionalism, Communication Skills, Tenant, service recovery, Service Quality, Food Service Operations, Analysis
Skills:
order tracking , Order Management, Discrepancy Resolution, Order Backlog Management, Invoicing
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