Industry: Logistics
Conducive Working Environment
Location: West
Responsibilities:
Customer & Order Management
- Process customer orders accurately and on time.
- Handle customer enquiries, complaints, and service issues.
- Maintain good relationships with customers and attend regular customer calls/meetings.
- Ensure service levels (SLA/KPI) are met and reported.
Team & Daily Operations
- Guide and support Customer Service Assistants (CSAs).
- Provide on-the-job training and daily work guidance.
- Monitor daily service performance and address issues early.
Reporting & Documentation
- Prepare daily and monthly reports (e.g. customer KPIs, operational logs).
- Ensure correct logistics documentation (e.g. booking, Dangerous Goods, COO, LC).
- Submit reports and documents within agreed timelines.
Process & Compliance
- Identify service or process gaps and suggest improvements.
- Ensure compliance with warehouse safety rules and company procedures.
- Support audits, permits, billing checks, and inventory-related task
Requirements:
- Diploma in Logistics, Supply Chain Management, Business Administration, or equivalent.
- 2-3 years of relevant experience in logistics, warehousing, or supply chain operations.
- Familiar with customer service operations in a warehouse or logistics setting.
All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [Confidential Information]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil Street, #08-09 PLUS Building Singapore 049705
+65 69509747
EA License Number: 02C4944
Registration Number: R1100011
EA Personnel: Carlo Antonio Dela Cruz
