Job Description

Job Description:

Conduct customer call surveys with accuracy and in a timely manner
Determine whether survey responses require clarification or follow-up
Assess customer concerns and resolve any complaints in an independent, effective and timely manner within the firm's service standards
Deliver timely and quality responses to customers feedback received through multiple service touch points
Provide support in Customer Service projects and process improvement initiatives, including requirements gathering, UAT, issue tracking and post-implementation follow-up

Requirements:

Min. Tertiary education, with more than 2 years experience in customer service managing complaints and/or service recovery
Knowledge of financial advisory sales process in insurance and investment products will be preferred
Ability to start work within short notice

Successful candidate will be offered a 1-year full time contract

EA Licence No.: 99C4599
EA Registration No.: R1104662
EA Personnel: Celine Tan Si Ling