Noatum Logistics, a global client-centered logistics operator that provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 26 different countries, Noatum Logistics has onsite experts to develop and execute logistics solutions tailored to meet our clients needs.
Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo.
Noatum Logistics responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare.
As the Customer Service Executive, eSolutions, you are responsible to:
- Manage all clients requests and enquiries across all touch points in a timely manner.
- Professionally resolve the client's feedback and complaints.
- Document the clients interactions within the internal database in accordance with the established policies and procedure.
- Co-ordinate with the Account Management team, Operations team, and the clients
- Provide e-Commerce operations support for product returns, credits, tracking and reverse logistics.
- Communicate with warehouse to handle inbound shipments.
- Ensure the correct update of inventories in the system.
- Participate in ad hoc projects when required.
At Noatum, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people talents in all their diversity while eliminating any form of discrimination.
Minimum Requirements
- Diploma in logistics, supply chain or related discipline.
- Minimum 2 years of relevant experience.
- Have good knowledge in air and sea freight forwarding.
- Have strong communication and interpersonal skills.
- Proficient in Microsoft office.
- Able to work independently and as a team.
- Good command of spoken and written English and local languages.
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