Customer Service Executive

Job Description:

. Customer Service Support

. Main focal point between sales team and customers to ensure smooth day-to-day business operations

. Ensure that customer orders and transactions are processed in an efficient and timely manner

. Responding promptly to customer enquiries and provide professional customer support

. Liaise with Singapore Finance team and monitor customer accounts as required

. Liaise with Internal Stakeholders and monitor customer logistic movement

. Manage and support administrative elements for all sales activities

. Generate and disseminate reports

. Prepare the supporting documents to facilitate audit purposes

. Perform other tasks which may be assigned from time-to-time

Job Requirement:

. Minimum Diploma with 1-3 years of customer service and relevant experience

. Proven experience in commercial role, Online Market place or logistic firm will be a plus point.

. Strong negotiation skills and experience in finding new customer.

. Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

. Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

. Ability to work independently and collaboratively in a fast-paced environment.

. Proficiency in Microsoft Office suite and experience with logistics management software is a plus.